Refund Policy

If you request your refund thirty (30) or more calendar days before the first scheduled day of your cohort, we refund one hundred percent (100 %) of the amount paid, including any IVU tax actually collected, with no penalty.

The refund is processed by the same method you paid with (typically refund to the original card). SCCA issues the refund instruction to Stripe within five (5) business days following approval of the request; the actual time it appears on your statement depends on Stripe and the issuing bank, typically five (5) to ten (10) additional business days.

As an alternative to a monetary refund, you may transfer your seat at no penalty (see section 4).

If your request arrives fewer than thirty (30) calendar days but at least fourteen (14) calendar days before the first day of the cohort, we refund fifty percent (50 %) of the amount paid. The non-refunded portion covers materials, seat reservation, and logistical preparation costs already committed for your participation.

The partial refund is processed by the same original payment method, within the same timelines described in section 1.

As an alternative to the partial refund, you may transfer your seat at no penalty (see section 4); a transfer preserves one hundred percent (100 %) of your enrollment value.

Requests received fewer than fourteen (14) calendar days before the first day of the cohort, as well as those received once the cohort has begun, are not eligible for a monetary refund (zero percent, 0 %). Within that window, materials and operating costs are already committed.

You nevertheless keep the option to transfer your seat at no penalty (see section 4), which preserves the full value of your enrollment.

In duly documented exceptional cases — serious illness, family emergency, force-majeure situation — we will evaluate on a case-by-case basis the possibility of transferring your remaining seat to a future cohort of the same program. Such requests must be accompanied by supporting documentation (medical certificate, deployment order, etc.) and will be evaluated within ten (10) business days of receipt. The decision rests with SCCA's reasonable discretion.

At any time before the first day of the cohort you may transfer your seat, with no penalty, instead of requesting a monetary refund. A transfer preserves one hundred percent (100 %) of the amount paid and is especially useful when your request falls within a partial-refund or no-refund window.

You have two options:

Transfer your seat to another eligible person. The designated person must (i) meet the same program eligibility requirements, (ii) expressly accept in writing the SCCA Terms and Conditions and Privacy Policy before starting the cohort, and (iii) confirm attendance at least twenty-four (24) hours before the first day. Enrollment data is updated to the new person's name and the certificate, where applicable, is issued in their name at the end of the cohort.

Transfer your seat to a future cohort of the same program within the next twelve (12) months. If the new cohort has a different price, the difference is adjusted (in your favor or billed separately).

To request a transfer, write to info@sccompoundingacademy.com with your name, original cohort date, and the chosen option (including the name and email of the designated person, if applicable).

If, for operational, regulatory, or force-majeure reasons, SCCA cancels a cohort before its start, we offer the enrolled student two options, at their choice:

Full refund of the amount paid, processed within no more than ten (10) business days from the cancellation notification.

Automatic priority transfer to the next scheduled cohort of the same program, at no additional cost and with no penalty.

If the cancellation occurs after the cohort has begun for reasons attributable to SCCA, the portion proportional to the undelivered material will be refunded, or completion of the program in a subsequent cohort will be offered.

All requests must be sent by email to info@sccompoundingacademy.com, including: (a) your full name, (b) the email you enrolled with, (c) course and cohort date, (d) type of request (refund, transfer to person, transfer to cohort), and (e) when applicable, supporting documentation.

We confirm receipt of your request within the following forty-eight (48) business hours and resolve within ten (10) business days thereafter.

This policy does not apply to, nor cover: (a) charges for optional services, additional materials, or equipment purchased separately; (b) enrollments in special events (one-off workshops, seminars) whose individual policy is published on its registration page; (c) partial absences of the student for own causes without prior notification; (d) issuing-bank charges (currency conversion, international transaction, intermediation), which are the sole responsibility of the student; nor (e) partial refunds for individual sessions of the cohort once the program has begun.

Chargebacks: if the student initiates a chargeback with their issuing bank without first contacting SCCA and exhausting the procedure under this policy, SCCA will submit the corresponding documentation to the issuing bank to dispute the chargeback and reserves the right to seek from the student the associated administrative costs, without prejudice to applicable legal actions.

In any scenario not expressly contemplated in this policy, SCCA will evaluate the situation in good faith prioritizing a fair resolution for both parties.

For questions about this policy or to initiate a request:

Santa Cruz Compounding Academy, LLC 73 Santa Cruz Medical Building, Suite 201 Bayamón, Puerto Rico 00961 Email: info@sccompoundingacademy.com Phone (primary): 787-408-5775 Phone (secondary): 787-798-4646